Vintage Tom Antique Jewellery Gift Card
Our gift cards can be used against any item as full or part payment.
If you need any advice just ask. contact@vintagetom.co.uk
Free Returns Service
* FREE POSTAGE * FREE RETURNS * QUIBBLE FREE REFUNDS*
We advise using our highly commended buy and free returns service. There is no substitute for actually seeing an item and trying it on. You pay NO postage to you, NO postage back- you cannot lose! If you do not like the item , just pack it into our post free envelope (already addressed )and pop it to the post office. As soon as it comes back to us we issue a quibble free refund.
Payment Options
We accept many ways of paying. All credit cards, PayPal, Apple Pay, Shopify, Klarna and direct Payment to our bank (please email us for details) You can use Klarna to buy an item up to £1500 and pay over 3 payments, see this at checkout.
FREE DELIVERY
UK Orders
Sent by Royal Mail Special Delivery. Usually despatched within 24-48 hours (unless a ring requires sizing) Free of charge. Royal Mail Strike: During the strike we will endeavour to get an item delivered as quickly as possible. If you are concerned and the item is urgent, please call us on 01373 462089 or email contact@vintagetom.co.uk to discuss as we have other delivery solutions that may suit. Any returns we can discuss with you. (We will use DHL as an alternative, we do NOT use Evri)
Items should be sent to Cardholders address unless previously agreed
International Orders
Delivered At Place (DAP), also known as Delivered Duty Unpaid (DDU), means that the seller is responsible only for shipping the product and the customer is responsible for paying any import fees, including VAT, duties, and clearing fees. Delay in paying these fees may cause shipment delays or even returned shipments.
We are unable to accept international returns unless an item is faulty.
- Our shipping fee for DHL Worldwide is £45.
- All of our items come with insurance
- Once payment is cleared, goods will be shipped and tracked within 48 hours. If there are any delays we will inform you.
- We ship most days of the working week.
Please note that if you pay using PayPal, we will only ship to the address listed in your PayPal account. We do not ship to Indonesia or use any Escrow Service as part of our policy.
By default, orders are shipped to the billing address. If you need the order shipped to a different address, we will require proof of the billing address through ID, utility bill, or driving license, as well as validation of the connection with the shipping address.
Bought an Opal ring as a gift, lovely, but then saw another I preferred, still from Vintage Tom. Received both rings the day after purchase. I received a pre-paid envelope to send item back, which makes returns simple. I was refunded for the first ring the day after I had returned it. I preferred the first box, so they sent me that one too. Absolutely first class experience, can’t think of any other place I’ve shopped that comes close. Vintage Tom/Charles Hart Jewellers will be first on my list for any new purchase. If I could give 10 stars I would. Excellent.
I purchased an eternity ring for my wife via the Vintage Tom website. The whole experience has been great, not just the product but especially the team, particularly Alex Hart, who couldn't have been more helpful.
I ordered the ring on a Sunday evening and I got a tracking email saying it had been sent by 10.30am the next morning. The ring arrived quickly in a lovely box and was exactly as shown and described, it also came with a valuation certificate. This is the second time we have used Vintage Tom and both times we have been really impressed. They offer free resizing, free delivery and free returns and although we didn’t need to contact them this time around, when we did last time Alex was so helpful. I would absolutely recommend them.
First class service highly recommend
Great service from a wonderful small business. My partner bought my vintage engagement ring from Charles Hart this year and I have recently found the perfect Christmas gift there for him too! Delivery was prompt and the item is in immaculate condition (and absolutely stunning!) It’s so much more pleasurable to shop with an independent business than the big chains and you get so much more for your money. Thank you again!
The customer service was second to none . Absolutely brilliant . Emailed me out of hours .. Alex contacted me every time he said he would and on time - if I ever want any jewellery again I will be calling this shop . Absolutely brilliant. Thank you
