Bought an Opal ring as a gift, lovely, but then saw another I preferred, still from Vintage Tom. Received both rings the day after purchase. I received a pre-paid envelope to send item back, which makes returns simple. I was refunded for the first ring the day after I had returned it. I preferred the first box, so they sent me that one too. Absolutely first class experience, can’t think of any other place I’ve shopped that comes close. Vintage Tom/Charles Hart Jewellers will be first on my list for any new purchase. If I could give 10 stars I would. Excellent.

I purchased an eternity ring for my wife via the Vintage Tom website. The whole experience has been great, not just the product but especially the team, particularly Alex Hart, who couldn't have been more helpful.

I ordered the ring on a Sunday evening and I got a tracking email saying it had been sent by 10.30am the next morning. The ring arrived quickly in a lovely box and was exactly as shown and described, it also came with a valuation certificate. This is the second time we have used Vintage Tom and both times we have been really impressed. They offer free resizing, free delivery and free returns and although we didn’t need to contact them this time around, when we did last time Alex was so helpful. I would absolutely recommend them.

First class service highly recommend

Great service from a wonderful small business. My partner bought my vintage engagement ring from Charles Hart this year and I have recently found the perfect Christmas gift there for him too! Delivery was prompt and the item is in immaculate condition (and absolutely stunning!) It’s so much more pleasurable to shop with an independent business than the big chains and you get so much more for your money. Thank you again!

The customer service was second to none . Absolutely brilliant . Emailed me out of hours .. Alex contacted me every time he said he would and on time - if I ever want any jewellery again I will be calling this shop . Absolutely brilliant. Thank you